ck45 Privacy Policy

1 Purpose and Scope of Data Collection

As a safe and reliable online betting and casino platform, ck45 collects certain personal information to operate our services properly. The sole purpose of collecting this information is to provide you with a quality, secure, and personalized experience.

1.1 Information You Provide Directly

Information you provide during account registration, identity verification, and completing transactions includes:

• Full name and date of birth
• Email address and mobile number
• Mailing address and national identity card details (for identity verification)
• Payment-related information (such as: bKash, Nagad, Rocket, Upay account numbers or bank account details)

1.2 Automatically Collected Information

When you use the ck45 platform, the following information may be collected automatically through technical means:

• IP address and device type
• Browser type and operating system
• Time spent on the platform, pages visited, and click patterns
• Cookies and local storage data (see: Section 7)

2 How We Use Your Information

ck45 uses collected information only for the following legitimate purposes and for no other purpose:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To confirm identity in accordance with international Anti-Money Laundering (AML) and fraud prevention standards.
• Transaction Processing: To complete deposits, withdrawals, and other financial transactions.
• Customer Support: To provide 24/7 assistance in resolving any issues you encounter.
• Platform Improvement: To use analytical data for further improving the user experience.
• Relevant Communications: To inform you about promotional offers or important updates (only with your consent).
• Responsible Gaming Monitoring: To monitor your betting behaviour and ensure responsible gaming.

3 Sharing Information with Third Parties

ck45 does not sell your personal information or disclose it to third parties for commercial purposes. However, in certain specific cases, limited information may be shared with trusted service providers:

3.1 Authorised Third Parties

• Payment Processors: bKash, Nagad, Rocket, Upay and bank transfer service providers — only the information necessary to complete transactions.
• Identity Verification Services: For conducting the KYC (Know Your Customer) process.
• Technology Service Providers: Technology partners engaged for platform operations and security.

3.2 Legal Obligations

ck45 may be required to disclose information pursuant to a valid order or directive from a competent court or law enforcement authority. In such cases, we will provide only the information that is legally required.

Outside of the above, your information will not be provided to any third party without your explicit written consent.

4 Data Protection and Security Measures

ck45 uses the most up-to-date technology in line with industry standards to protect your information. Our security framework includes:

• SSL Encryption (SSL/TLS): All communication between your browser and our servers is encrypted, keeping your data protected from interception.
• Data Encryption: Sensitive information (such as passwords and payment details) is stored in encrypted form in our database.
• Access Controls: Only authorised personnel have access to specific data.
• Firewall and Security Monitoring: Round-the-clock system monitoring and cyber attack prevention measures.
• Regular Security Audits: Periodic security assessments are conducted to identify potential vulnerabilities.

While we strive to ensure the highest level of security, no online system is entirely free of risk. We therefore ask that you do not share your login credentials with anyone and that you use a strong password.

5 Data Retention Period

ck45 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as applicable law requires it to be retained.

• Active Accounts: Complete information is retained for the duration the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or dispute resolution purposes.
• Financial Transaction Records: Retained for the period prescribed under financial regulatory requirements.
• Marketing Consent: Until you withdraw your consent or your account is closed.

At the end of the specified period, ck45 securely deletes or anonymizes your information.

6 User Rights

As a user of ck45, you enjoy the following rights:

6.1 Right of Access

You may at any time find out what information we hold about you and how it is being used.

6.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted, though this does not apply to information retained for legal or regulatory reasons.

6.4 Right to Object to Processing

You may at any time object to the use of your information for marketing purposes and withdraw your consent.

6.5 How to Exercise Your Rights

To exercise any of the above rights, you may email us directly at [email protected]. We will make every effort to respond to your request as promptly as possible.

7 Cookies Policy

The ck45 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform (such as login sessions and security).
• Functional Cookies: Help remember your preferences and language settings.
• Analytical Cookies: Collect statistics to understand how users interact with the platform.

7.2 Managing Cookies

You may disable cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

8 Protection of Minors

ck45 is strictly prohibited for persons under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has registered on ck45, please contact [email protected] immediately.

9 International Data Transfers

The technical infrastructure of the ck45 platform may operate on servers located in various countries. In such cases, your information may be processed outside of Bangladesh. However, regardless of which country the data is transferred to, the protection standards described in this Privacy Policy are maintained at all times.

With regard to third-party service providers (such as payment processors), we ensure that they also follow an equivalent standard of data protection.

10 External Links and Third-Party Websites

The ck45 website may occasionally contain links to third-party websites. These external websites operate under their own privacy policies, and ck45 is not responsible for how your information is handled on those websites.

You are advised to read the privacy policy of any third-party website before visiting it.

11 Changes to the Privacy Policy

ck45 reserves the right to amend and update this Privacy Policy as needed. In the event of any significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of ck45 after the updated policy is published will be considered acceptance of those changes. We recommend that you review this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

We will take your enquiry seriously and make every effort to resolve it as promptly as possible. At ck45, your privacy is not just a promise — it is the foundation of our service.